Enrollment Management Counselor

The Enrollment Management Counselor is a full time position. The EM Counselor acts as the face of the Won Institute and is responsible for creating and maintaining positive relationships with prospective students, applicants, current students, and alumni. The Enrollment Counselor acts as the liaison for the Won Institute for prospective students and applicants, and is expected to be an advocate for current students. The Enrollment Counselor is the point person for non-academic student retention activities that enhance student satisfaction. The Enrollment Counselor will be trained in and expected to follow all legal and federal guidelines regarding student privacy and record keeping.

Supporting and working with prospective students
- Collecting and entering prospective student data into appropriate database
- Coordinating and providing regular email and phone communication with prospects
- Scheduling and giving tours
- Assisting and attending recruitment visits
- Fulfilling information requests
- Working with program Chairs and Academic Dean on program details and coordinating their involvement in tours and further meetings with prospective students
- Participating in planning activities with EM Department and supervisor
- Researching and recommending potential recruitment opportunities
- Coordinating with Marketing personnel to advance the recruitment message of the Institute
- Collecting and analyzing data on all aspects of enrollment process, such as: # of applicants; # admitted; etc.
- Coordinating with Registrar to complete data gathering on enrollment, retention, graduation, employment, etc.
- Update and revise policies and procedures regularly to ensure accuracy and conformity to state, federal, institutional, and accrediting regulations

Responding to needs of current students
- Providing for and planning career enhancement events and student satisfaction events
- Collecting matriculation and application fee payments
- Assisting Registrar with student registration as directed
- Assisting Registrar with Commencement preparation as directed
- Addressing and crafting solutions to student concerns

Tracking application data and communicating with applicants
- Collecting and recording application documents in database
- Creating and maintaining application files
- Communicating status with applicants
- Preparing files for admissions committee
- Along with other EM counselor, facilitate Admissions Committee

General administrative tasks
- Tracking department spending and communicate to appropriate personnel as needed in conjunction with the EM Department
- Entering and updating historical and other data as requested into database
- Coordinating and attending New Student Orientation
- Coordinating with Alumni Association
- Assisting in communications and marketing planning
- Participating in staff and other meetings as requested

Minimum Qualifications:
- Bachelor’s Degree in communications, administration, education, psychology, or comparable field
- 2 years relevant work experience—previous experience in higher education administration, recruitment, admissions, and retention preferred)
- High proficiency in MS Office Suite
- Strong written and verbal communication skills
- Customer service orientation

Letter of intent and CV should be sent to Colleen O’Connell,


Equal Opportunity Employer

The Won Institute of Graduate Studies admits students of any race, color,religion, national or ethnic origin, age, sex, sexual orientation, marital status, military status, veteran’s status, or disability to all the rights, privileges, programs,and activities generally accorded or made available to students. It shall not discriminate on the basis of race, color, religion, national or ethnic origin,age, sex, sexual orientation, marital status, military status, veterans status,or disability in administration of its educational policies, admission policies,employment policies, scholarship or loan programs, and other education related programs administered by the Institute. The Affirmative Action policy of the Won Institute is that all educational,admission and employment practices reflect the statements in the Policy of Non-Discrimination.